Refund policy

Refund Policy

At Lull, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This refund policy applies to all products purchased from our store within the United Kingdom.

Returns

  • Eligibility for Returns: You may return unopened and unused products within 30 days of receiving your order for a full refund or exchange.

  • Condition of Returned Items: To be eligible for a return, items must be:

    • Unopened, unused, and in their original packaging.

    • In the same condition as received.

  • Non-Returnable Items: For health and safety reasons, we cannot accept returns of:

    • Opened or partially used products.

    • Products purchased over 30 days ago.

    • Items marked as "final sale" or "non-refundable."

Refund Process

  1. Initiate a Return: Contact our customer service team at admin@eshealth.co.uk within 30 days of receiving your order. Please provide your order number and details about the product you wish to return.

  2. Return Authorisation: Once your return is approved, we will provide you with a return authorization and instructions on where to send your items.

  3. Shipping Costs: Customers are responsible for return shipping costs unless the product is faulty or incorrect. We recommend using a trackable shipping service.

  4. Refund Timeline: Once we receive and inspect your returned item, we will process your refund within 7 business days. Refunds will be issued to your original payment method.

Damaged or Faulty Products

If you receive a damaged, defective, or incorrect item, please contact us immediately at admin@eshealth.co.uk with your order number and photos of the item. We will arrange a replacement or refund at no additional cost to you.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, contact us at admin@eshealth.co.uk for further instructions.

Cancellations

Orders can be cancelled within 24 hours of purchase if they have not been dispatched. Please contact us promptly if you wish to cancel your order.

Contact Us

For any questions regarding our refund policy, feel free to contact us at:

Email: admin@eshealth.co.uk

Thank you for shopping with Lull